WARRANTY INFORMATION
At Peak Audio & Visual Australia, we stand behind the quality of the products we sell. All products purchased from us are supplied brand new and come with a full manufacturer’s warranty, unless otherwise stated.
Manufacturer’s Warranty
All products are covered by the original manufacturer’s warranty.
Warranty periods vary by brand and product and are outlined on the manufacturer’s website or product packaging.
This warranty covers:
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Manufacturing faults and defects
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Hardware failures under normal use
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Issues covered under the manufacturer’s warranty terms
This warranty does not cover:
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Accidental damage
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Misuse or neglect
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Normal wear and tear
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Damage caused by unauthorised repairs or modifications
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Commercial misuse where the product is intended for domestic use only
Warranty Claims & Support
If you experience any issues with your product:
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Please contact us first with your order number and a description of the issue.
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We will assist you in lodging a warranty claim with the manufacturer or authorised service centre.
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Where applicable, the product will be assessed by the manufacturer to determine if the fault is covered under warranty.
Repairs, replacements, or refunds will be provided in accordance with the manufacturer’s warranty policy and Australian Consumer Law.
Proof of Purchase
Warranty claims require proof of purchase from Peak Audio & Visual Pty Ltd.
Please retain your tax invoice or order confirmation email.
Contact Us
For warranty assistance, please contact us at:
Email: contact@peakaudiovisual.com.au
Understanding Warranty Coverage
WARRANTY INFORMATION is essential for consumers to understand what is covered under their product warranty. Generally, warranties provide protection against defects in material and workmanship. However, it's important to read the specifics because coverage can vary significantly between products and brands. Some warranties may cover only certain parts or exclude specific types of damage, so knowing exactly what your warranty includes will help you in the event you need to make a claim.
Claim Process Explained
When you experience an issue with a product, understanding the claim process can save you time and frustration. Many companies require you to document the problem, and provide proof of purchase before proceeding with a warranty claim. Additionally, contacting customer support is often the first step to get guidance on what to do next. Therefore, maintaining your purchase receipt and taking clear photos of any defects are crucial for a smoother claims experience.
Common Questions about Warranties
Consumers often have questions about warranties, such as: How long does the warranty last? What if I lose my receipt? Fortunately, these questions are commonly addressed in the warranty documentation. Many products come with a warranty period ranging from one year to a lifetime. If you lose your receipt, don't worry; some manufacturers can verify your purchase through their records if you provide the necessary details. Understanding these elements of WARRANTY INFORMATION can empower you as a consumer.